AV Nice Pools GmbH

Find the answers to your questions here

General
Who shall I contact for advice when preparing the installation as well as during the installation of my pool at any stage?

We will be happy to advise you at all stages of pool installation. We can also send our expert to your installation site to guide you along all processes and monitor launching the pool into operation. Moreover, we can offer you a complete pool installation service by our experts who will come to do the full installation and put the pool into operation. 

What's the difference between the "Standard" and "Premium" pool lines?

The primary difference between "Standard" and "Premium" pool lines lies in the materials used, the thickness of the pool walls, and the warranty period. "Premium" models feature thicker walls (25-26 mm) for increased durability compared to "Standard" models (6-9 mm).

Additionally, "Premium" pools come with an extended warranty of 15 years, as opposed to 10 years for "Standard" pools, making them more resistant to external factors and ensuring a longer lifespan.

Payment
How is payment made?

50% of the amount shall be paid within the first week after the signing of  the purchase agreement. The other 50% shall be paid no later than 5 working days before the estimated delivery date.

Pool maintenance
What is the proper pH and alkaline balance for my pool water?

The recommended pH range for pool water is 7.2-7.4.

How to test the pH level in the pool?

The pH level in the pool is checked using special equipment or tests.

Do I need to drain my pool every year?

The pool should be emptied according to the instructions for winter preparation, depending on the type of pool, installed equipment, and specific climatic conditions.

Pool enclosure
Which enclosure is right for my pool?

We offer a suitable roof for every model.

Can I only buy an enclosure (without buying a pool pool)?

Yes you can buy a cover for your pool separately.

Lieferung
How long do production and delivery take?

Approximately 20 days.

Where will the pool be delivered?

It will be delivered to your address. You will then need to order a crane and get a permit (if required) to install the pool.

Who installs the pool?

You can install the pool yourself with our manual or for additional payment, we can install it ourselves. Alternatively we can send one of our specialist who will help and consult you during installation process.

In what condition is a frame pool delivered and how will the operation start?

We offer each of our frame pools as a complete product including the installation kit and a water filter. It can be equipped with additional equipment in accordance with your preferences and will be delivered to you completely ready to use. All that is required of you is to prepare the base for the pool installation and supply electricity depending on the requirements of the internally installed equipment.

We would like to point out that we offer frame swimming pools in various shapes and forms.

Depending on the size of the pool shape you choose the pool can be delivered ready to use or assembled by us on the site, in which case we will have to make sure we comply with goods transport regulations.

Quality guarantee
What kind of guarantee does your company offer for pools, enclosures and the pool equipment?

We offer a bathtub durability guarantee: 10 years for a standard pool and 15 years for a premium pool, provided that the pool is used in accordance with our instruction manual.

The quality guarantee for roofs, terraces, and garages is 2 years according to § 438 para. 1 no. 3 BGB.

The guarantee for externally supplied pool equipment is provided by the equipment manufacturers and is included in the pool-set documents upon delivery.

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CEO Nice Pools, GFK

Oleksii Shacharchuk

CEO

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